Support

Need a hand? You're in the right place.

Everything on this page works without signing in — including deleting your account and your data. If you can't find what you need, email us and a human will answer.

Help with the app or your account

Email us and a person replies — first reply within one working day. Tell us your account email and, if something looks broken, which screen you were on.

hello@rcrut.com

Delete your account or your data

Request erasure from this page. No account, no app and no sign-in needed — including if you've already uninstalled.

Go to the deletion form

Employers and hiring teams

Questions about shortlists, job approvals, team seats or invoicing. Live accounts get a named contact on the team.

Talk to us

Hours: Monday to Friday, 9am – 6pm Gulf Standard Time (GMT+4)
Languages: English and Arabic
First reply: Within one working day

Common questions

The questions we get most

If your question isn't here, email hello@rcrut.com — include your account email so we can look at the actual account rather than guess.

For job seekers

Does Rcrut cost job seekers anything?

No. Building a profile, getting matched, applying, practising interviews and taking skill quizzes are free, and we never take a fee from a candidate — employers pay for hiring. There is an optional Premium subscription that lifts the weekly cap on applications and unlocks extras; everything essential works without it.

I've signed up but I'm not seeing any matches

Matching runs off your profile, so a thin profile produces thin results. The things that move the needle most: your skills, the roles you want, and your location. Your match list refreshes at least once a day, and you can pull a fresh set from the app at any time. We currently cover the UAE, Saudi Arabia and Lebanon — if you're looking elsewhere, there genuinely may not be roles for you yet.

Who can see my profile, and can I hide from employers?

Employers can search the candidate pool and see a limited card: your name, photo, headline, top skills, years of experience and region. They cannot see your email, phone number, links or CV until you and they have matched. There is a switch on your profile that takes you out of employer search entirely — if you can't find it in your version of the app, email us and we'll turn it off for you the same day.

What happens to my AI interview recording?

Your recording and transcript are stored in a private bucket that only our servers can read. An employer never sees the raw video, the audio or the transcript. If — and only if — you switch on interview sharing, an employer you've matched with can see a written summary and your scores. Sharing is off until you turn it on, and you can turn it back off whenever you like.

Can I retake a skill quiz?

Yes, as often as you want. There's no cooldown and no attempt limit. Your latest result replaces the previous one for that skill, and you can hide any individual result so it doesn't appear on your CV or to employers.

I've hit a limit on applications

Free accounts can send a set number of applications per week; the counter resets weekly and the app tells you when it resets. Premium removes the cap. Saving jobs, matching and interviews are never capped.

I'm not getting notifications

Three things to check, in order: notifications are allowed for Rcrut in your phone's system settings; you're on the current version of the app; and you've opened the app at least once since installing or reinstalling — that's when your device registers for push. If all three are true and it's still quiet, email us the make and model of your phone.

I signed up with Google or Apple and can't get back in

Use the same button you originally signed up with — signing in with a different provider that happens to share your email address creates a separate login, not the same account. If you're stuck, email us from the address on the account and we'll sort it out.

For employers

Why does my job say 'pending review'?

Every posted role is checked automatically before it goes live — for discrimination, misleading pay or terms, and anything that would put candidates at risk. Most roles clear in under a minute. If a role is flagged, a person on our side reviews it and we'll come back to you rather than leave it sitting there. If a check fails for a technical reason we hold the role for review instead of publishing it, so a role is never auto-approved by accident.

When do I get my shortlist?

Your candidate list is built once the role is approved, and it's usually ready within a minute of that. It re-ranks as new candidates join and as your role gets more signal. If the list looks thin, the usual cause is a very narrow role in a small market — tell us and we'll look at the role with you.

When can I see a candidate's contact details?

After you match. Before that you see a working profile — skills, experience, region, scores and, where the candidate has shared them, interview and quiz results — but no email, phone or CV. That boundary is what makes candidates willing to be in the pool, so we don't make exceptions to it.

How do I add colleagues to our account?

An owner or admin invites them from your team settings. Anyone signing up with your company's work-email domain also lands as a pending member for an owner to approve, rather than joining silently. Seats are per-account — email us if you need more.

Can I feature a role?

Featured slots are part of your plan. If your account has an allowance you'll see the control on the role itself; if you don't see it, your account doesn't have featured slots yet — email us and we'll sort it.

How does billing work for employers?

Hiring is employer-paid and invoiced to your company — placement fees are never charged to candidates. Subscriptions bought inside the mobile app are billed by Apple or Google and managed there; see Billing & subscriptions below.

Your data

Your data, and how to get rid of it

These rights apply to everyone who uses Rcrut, wherever you live — we don't run a two-tier policy depending on your passport. Formal data-protection requests go to hello@rcrut.com, and we'll never charge you for exercising one.

Get a copy of your data

Ask us and we'll send you a machine-readable export of everything on your account, free, within 30 days.

Correct something wrong

Most fields you can edit yourself in the app. For anything you can't reach — including a score you believe is wrong — email us and we'll correct or re-run it.

Withdraw consent or object

Turn off interview sharing, take yourself out of employer search, or object to automated scoring being used on your profile. Any of these can be done without deleting your account.

Delete everything

Erase your account and the data attached to it. No sign-in required — use the form below.

What deleting your account removes

Everything below goes, permanently. This is not a deactivation and there is no reactivation — if you come back later you start from an empty account.

Your profile — name, photo, headline, summary, contact details, location, date of birth and gender, links, languages and interests
Your career history — work experience, education, certifications and licences, projects, volunteering, featured work and recommendations
Files you uploaded — CV and portfolio documents, certification and featured-work attachments, and your profile photo
AI interviews — recordings, transcripts, per-question answers, scores and the written summaries generated from them
Skill quizzes — questions served to you, your answers, scores and bands
CVs we generated for you, and every version of them
Your activity — applications, saved jobs, matches, invitations, employer likes of your profile, and any candidate lists you appear on
Chat — your conversations with employers and the messages in them
Your AI career advisor — the conversation history and the long-term memory it built about you
Devices and messaging — registered push tokens and your notifications
Your login itself, so the email address can no longer be used to sign in

What we keep, and why

We'd rather tell you this plainly than have you discover it later. Four things survive an account deletion:

Records the law requires us to keep — principally billing, invoicing and tax records for accounts that paid us. We keep the minimum, for the period the applicable law requires, and nothing else rides along with it.
Fraud, abuse and safety records — if an account was suspended or reported, we keep a minimal record of that decision so the same actor cannot simply re-register. It contains no profile content.
Aggregate counts — figures like how many times a role was viewed. These are totals with no link back to you and cannot be turned back into a person.
Copies an employer already holds — if you applied to a company or matched with one, that company received your application and may hold its own copy in its own records. We delete our copy and tell them you've exercised your right to erasure, but we cannot reach into a third party's systems and delete for them. This is the one limit worth knowing about before you apply anywhere.

How long it takes

Right awayWe acknowledge your request by email, to the address you gave us.
Within a day or twoWe confirm the request came from the person who owns the account. We have to: acting on an unverified request would let anyone delete anyone else's account. This is usually a single reply to our email.
Within 30 days of verifyingThe deletion is carried out and we email you to confirm it's done. In practice it's normally the same week.
Within a further 30 daysYour data ages out of our encrypted backups. Backups are never used to restore a deleted account — only for disaster recovery — and this window is simply how long they're retained.

You don't have to delete everything

Deletion doesn't have to be all-or-nothing. Ask us for any of these on their own and keep your account:

Delete my AI interview recordings and transcripts, but keep my profile
Delete my skill-quiz results, or just a single skill
Delete my chat history with a particular employer
Delete my AI career advisor history and everything it remembers about me
Delete a CV you generated for me
Take me out of employer search but leave my account and matches alone

Choose “Delete specific data” on the form below and tell us which.

Data deletion

Delete your account or your data

Use this form to ask us to erase your Rcrut account, or just part of your data. You do not need to be signed in, and you do not need the app installed — if you've already deleted it, this is the right place.

What happens after you submit

You get an acknowledgement email straight away.
We reply to confirm the request came from you — normally you just answer that email.
We complete it within 30 days of that confirmation and email you when it's done.
Deletion is permanent. There is no undo and no reactivation.

If you can't use the form

Email hello@rcrut.com with the subject “Data deletion request”. An emailed request carries exactly the same weight as this form and is handled on the same timeline — the form just saves us a round trip.

No longer have access to the email address on the account? Write to us anyway. We'll ask for something else that shows the account is yours rather than refuse the request.

If you work for an employer on Rcrut

This form deletes you — your login and your personal data. It does not close your company's account, delete its job postings or remove its hiring records, and we can't do that on one team member's say-so. To close a company account, an owner should email us from their work address.

Billing

Subscriptions, cancelling and refunds

Job seekers are never charged a placement fee — hiring is paid for by employers. The only thing a job seeker can pay for is the optional Premium subscription, and everything essential in Rcrut works without it.

Cancelling on iPhone or iPad

Subscriptions bought in the app are billed by Apple, so they're cancelled in your Apple account — we have no way to cancel one for you.

Manage your Apple subscriptions — or on your device: Settings → your name → Subscriptions.

For a refund, use Apple's Report a Problem. Refunds for App Store purchases are Apple's decision, not ours.

Cancelling on Android

Subscriptions bought in the app are billed by Google Play and cancelled in your Google account.

Manage your Google Play subscriptions — or in the Play Store app: your profile icon → Payments & subscriptions.

For a refund, see Google Play's refund process.

Employer invoicing

Hiring plans and placement fees are invoiced to your company directly by us, not through an app store. For a copy of an invoice, a change of billing details, a PO number or a question about a charge, email hello@rcrut.com from a work address on the account.

Things worth knowing

Cancelling stops the next renewal — you keep Premium until the end of the period you've already paid for.
Cancelling a subscription does not delete your account or your data. If you want both, cancel with the store first, then send a deletion request here.
Deleting your account does not automatically cancel a store subscription. Cancel it with Apple or Google or you'll keep being charged.
Changed phones or reinstalled? Sign in with the same account and use 'Restore purchases' — your subscription follows your store account, not the device.

Charged and don't know why?

Email us the date and amount of the charge and the email on your Rcrut account. We can see what your account is entitled to and when that started, which is usually enough to explain a charge or to confirm that it isn't ours. If the charge came from Apple or Google we'll tell you exactly that, and point you at the right refund route — we'd rather do that than leave you chasing us.

Safety

Report a problem, a post or a person

Rcrut carries content written by other people — job posts, profiles and messages. When something on it is wrong, we want to hear about it, and we'd rather have a report that turns out to be nothing than miss one that wasn't.

How to report something

Use the report action on the job, profile or conversation in the app — that way we get the exact item without you having to describe it. If you can't find it, or you've already uninstalled, email hello@rcrut.com with a screenshot and the company or person's name.

What we do with it

A person reviews every report. We take down posts that break our rules, and we suspend accounts that do it deliberately or repeatedly. You'll hear back from us. Anything involving someone's safety goes to the front of the queue — put “URGENT” in the subject and we'll look the same day.

Security issues

Found a vulnerability, or a way to see data that isn't yours? Email hello@rcrut.com with “Security” in the subject. Please give us a chance to fix it before you publish it. We won't come after anyone acting in good faith.

What's worth reporting

A job post that looks like a scam, asks you for money, or isn't a real vacancy
A job post with discriminatory requirements, or pay and terms that aren't what was advertised
An employer or a recruiter behaving inappropriately in chat
A candidate profile that's impersonating someone, or isn't a real person
Anything abusive, harassing, hateful, sexual or threatening
Someone you believe is under 18

No legitimate employer will ask you for money

Recruitment fraud is the most common thing we see aimed at job seekers in this region. Some rules that hold almost without exception:

Nobody should ask you to pay for a visa, a placement, training, a uniform or a background check as a condition of being hired.
You should never have to send a copy of your passport or your bank details to get an interview.
An offer that arrives with no interview, for far more money than the role is worth, is not an offer.
Rcrut will never ask you for a payment, and we will never ask you for your password.

If something like this reaches you through Rcrut, report it — we want that employer off the platform.

Troubleshooting

When the app is misbehaving

Nine times out of ten it's an out-of-date build or a permission the app was never granted. Start here, and if none of it helps, the last card tells you exactly what to send us so we can fix it on the first reply instead of the third.

The app won't open, or closes immediately

First, update it — most crashes we see are on a build that's several versions old. Update on the App Store or Google Play. If it still won't open, restart the phone, then reinstall. Reinstalling does not delete your account — your data lives on your account, not on the device, and signing back in restores everything.

My AI interview won't start, or the camera is black

The interview needs camera and microphone permission. Grant it in your phone's system settings under Rcrut — if you declined the prompt the first time, the app cannot ask again and has to be given permission there. Also close other apps that might be holding the camera, and use Wi-Fi if you can: the interview is recorded and uploaded, so a weak connection can stall it partway.

My interview recording failed to upload

Keep the app open and on the interview screen while the upload finishes, and stay on a stable connection. If it fails, don't start a fresh interview immediately — email us first. We can usually see the partial upload on our side, and it's better for you if we recover that than if you sit through the whole thing again.

I'm not receiving push notifications

Check that notifications are enabled for Rcrut in your phone's system settings, and that you've opened the app at least once since installing or reinstalling — that's when your device registers to receive them. Battery-saver and “low data” modes will also hold notifications back on many Android phones.

I can't sign in

Use the same method you signed up with — email, Google or Apple. Signing in with a different provider that happens to use the same address creates a new, empty account rather than reopening yours. For an email login, use the password-reset link. If the reset email doesn't arrive, check spam, then email us: we can confirm whether an account exists on that address.

Something looks wrong on my profile or my CV

Edit anything you can reach in the app — the change flows through to matching and to any CV you generate afterwards. Already-generated CVs are snapshots and won't change on their own; generate a new one. If a field is wrong and you can't edit it, email us and we'll correct it directly.

Supported versions

iPhone / iPad: iOS 15.1 or later
Android: Android 7.0 or later

We support the current release and the one before it. Older builds keep working for a while but stop getting fixes.

Still stuck? Send us this

Email hello@rcrut.com with:

1.The email address on your account
2.Your phone model and OS version
3.The app version (it's at the bottom of your profile screen)
4.Which screen you were on, and what you tapped
5.A screenshot or screen recording, if you can

The formal bits

Who you're dealing with

The company

Operator: Rcrut Technology Ltd
General enquiries: hello@rcrut.com
Data protection: hello@rcrut.com
Minimum age: Rcrut is for people aged 18 and over. If you believe someone younger has an account, tell us and we'll remove it.

Policies

The privacy policy is the full account of what we collect and why. This page is the practical version: how to actually get something done.

Where AI is used, and where it isn't

We use AI to read your profile, score practice interviews and skill quizzes, rank matches, and draft CVs. Those scores are a signal for employers, not a verdict — no hiring decision on Rcrut is made by a model on its own, and an employer always decides who they talk to.

If you think a score is wrong, or you'd rather automated scoring wasn't applied to your profile at all, email hello@rcrut.com. A person will look at it.

Need a hand? You're in the right place.

Everything on this page works without signing in — including deleting your account and your data. If you can't find what you need, email us and a human will answer.

Help with the app or your account

Email us and a person replies — first reply within one working day. Tell us your account email and, if something looks broken, which screen you were on.

hello@rcrut.com

Delete your account or your data

Request erasure from this page. No account, no app and no sign-in needed — including if you've already uninstalled.

Go to the deletion form

Employers and hiring teams

Questions about shortlists, job approvals, team seats or invoicing. Live accounts get a named contact on the team.

Talk to us

Hours

Monday to Friday, 9am – 6pm Gulf Standard Time (GMT+4)

Languages

English and Arabic

First reply

Within one working day